Most companies, though they may do Business Process Redesign to streamline work and serve customers better, often overlook the company’s management system.
Create sustainable competitive advantage through the management system itself.
- Build a management system focused on alignment and interdependence
- Create a collaborative decision-making environment
- Promote practices that require integration of the human (inner) and material (outer) dimensions of business
Noble Advisors has done extensive research on this dimension of CEO effectiveness. See Chapter 7 of NOBLE ENTERPRISE, which describes the management system that helped one CEO turnaround a major telecom company.